153 Jobs in Jabalpur, Madhya Pradesh - Page 7

Job Code MGD1999 Designation Deputy Manager- Sales & Services Business Vertical Malabar Gold & Diamonds Job Summary * Primary Responsibilities * Store Performance-: Support the Store Head in planning the annual store target and annual sales budget for the store; Monitor adherence to the same by planning and executing all sales activities. Drive sales to achieve the Return on Capital Employed (ROCE) of the Store. Execute scheme and advance activities to adhere to guidelines designed by the retail leadership and assist in recommending initiatives for the promotion of the same. Store Champion for all Omni-Channel activities and leads online order management activities to enable omni-channel readiness and conducts activities assigned by the Store Head for the overall readiness of the store to fulfil the omni-channel orders. Ensure the standards of the store visual merchandising for the attractive showcase of products at the appropriate counter. Maintain the stability and reputation of the store by complying with legal requirements. Sales & Customer-: Cater to customer requirements as per their need, by showcasing products to make the sale in order to achieve store and exhibition target. Supervise the sales team for daily store operations and ensure productivity and recommend solutions to enhance store’s profit. Close deals, handle queries and complaints of the customer and address them with the right solution. Lead business development initiatives for the store and enhance footfall and sales generated from increased leads. Stock Management-: Monitor the inventory for the store (including stock levels, daily stock tallying, quality, display, etc.); Manage timely placement and receipt of stock, customer and repair orders in order to reduce disruption to store business. Review order placement and order receipt (stock, customer, repair orders) to prevent any mistakes and spot any issues. Support the Store Leadership in managing the inventory for the exhibition in order to have sufficient stock to achieve the desired target. Facilitate weighing of stock on a periodic basis, report it to accounts department and management for recording purpose. Assist Showroom Heads / Dy: showroom Heads in deciding the products to be purchased / ordered, about shortage / excess of any designs, fast moving items etc. Clear dead stocks in consultation with Showroom Heads / Dy: showroom Heads and sales executives of each section. Sales Support-: Spearhead new product introduction as per the store needs and continuously provide feedback to merchandising teams on product performance. Finalize the assortment mix in the store based on the criteria defined by the Head – Merchandising, to maintain the appropriate amount of stock in the store. Analyse, monitor and create reports regarding sales performance pre, post and during exhibition for data driven decision making. Follow the workflow as stated by the merchandising and SCM teams to identify aged/dead stock; and track its physical movement from own store to another and vice versa. Implement customer interaction and experience guidelines as set by the retail leadership in order to build relationships and leverage the same to generate leads for the store. Drive activities for the collection of customer data (pre purchase) in the store so that the business can accurately analyze the data in order to make more informed business decisions. Supervise the billing and issue of old gold bars to the SCM, as per the processes defined by the SCM team to minimize business disruption. Keep a check on old gold yield and monitor the profitability from the same. Assist in specific store opening and closing protocols (such as daily stock tally, stock entry and movement of stock) in order to maintain store safety and security. Employee Management-: Motivate sales staff to deliver excellent customer service, improve their efficiency, and meet sales targets. Communicate job expectations to the team; plan, monitor, appraise and review job contributions in a regular manner. Confer with team members to discuss issues, coordinate activities or resolve problems to facilitate execution excellence. Take overall responsibility for the training need analysis and completion of mandatory training programs/certifications (product training/policy training) for self & team. Monitor team performance on a continuous basis to identify and develop high performers so as to motivate them, and coach low performers. Contribute towards development of talent for the department by providing direct reports with adequate exposure and growth opportunities. Evaluate the employee performance and counsel/replace sales staff who are unreliable, failing to perform, or otherwise not complying with company policies and procedures. Marketing-: Keep abreast of new trends/ products available in the market, making charges & stone charges and report on customer needs to Superiors. Allot Sales team for BTL activities. Functional Area Retail Sales Location Jabalpur State Madhya Pradesh Country INDIA Educational Qualification GRADUATION Age Below 45 Experience 12 to 14 Years Salary Range as per industry standard (INR)

Job Code MGD2000 Designation Associate Trainee- Guest Relations Business Vertical Malabar Gold & Diamonds Job Summary Sales Performance -: Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs and manage customer experience. Calculate and share the estimates to the customer upon making the sale, provide discount within one’s limits and obtain approval from store leadership for further discounts in order to improve customer service. Check and maintain attendance & movement register in the store. Customer Experience -: Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section Help customers during the jewellery trials to enhance the customer experience within the store. Execute customer experience guidelines set by the retail leadership to provide a uniform Malabar experience to all customers. Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers. Sales Support -: Monitor and accurately record customer data (pre-purchase, conversation, footfall data etc.) through interviews and observations. Setup and maintain visual merchandising display (Eg: dangler, standee, store decorations etc.) as per guidelines from the Central VM team to manage the overall store ambience. Managing the overall Store ambience through maintenance of displays and supporting the Store to adhere to VM guidelines. Call up customers and leads to invite them for exhibitions, promotional events/campaigns, etc. Actively support in event management activities during store launch and product exhibitions. Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments. Schemes -: Provide timely reminders related to scheme payment dues to customers in order to have on time payments. Internal process -: Adhere to the standard operating procedures in the store. Analyze customer satisfaction trends and report to senior management. People development -: Continuously strive for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self. Functional Area Retail Sales Location Jabalpur State Madhya Pradesh Country INDIA Educational Qualification GRADUATION Age Below 27 Experience 1 to 2 Years Salary Range as per industry standard (INR)

Job Code MGD1997 Designation Senior Executive- Sales & Services Business Vertical Malabar Gold & Diamonds Job Summary * Primary Responsibilities * Sales and Customer -: Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit. Greet and receive customers in a welcoming manner, engage with them to understand their requirements. Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions. Drive sales through the engagement of customers through suggestive selling by building their confidence. Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach. Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. Understand & handle queries and complaints of the customer and address them with the right solution. Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks. Gather feedback from customers or prospects and share it with the Manager for business improvement. Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details. Schemes-: Inform the customers on special offers and take steps to enroll maximum customers in various schemes. Support customers in the scheme opening process and help with customer purchase against scheme balance Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers. Customer Order Management Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery. Stock-: Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted. Transfer the stock to the locker daily and ensure that ornaments are handled with care. Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment. Work area & Display-: Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors. Marketing -: Generate customer leads and increase customer footfall. Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc. Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market. Assist in BTL marketing. Internal process-: Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members. Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store. Prepare reports of sales data and submit them to Senior Management as and when required. People development-: Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc. Continuously strive for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of the performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self. Functional Area Retail Sales Location Jabalpur State Madhya Pradesh Country INDIA Educational Qualification GRADUATION;HSC Age Below 37 Experience 6 to 8 Years Salary Range as per industry standard (INR)